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Level 3 Apprenticeship in Customer Service at MidKent College

Course description

Earn while you learn on an apprenticeship with the College! This nationally recognised standard will provide you with the skills, experience and knowledge you need to progress in your chosen career. Your apprenticeship framework will include a combination of on-the-job training, studying for your qualification at College and maths, English and possibly ICT depending on the framework and any prior GCSEs.Customer Service apprentices often work at the front end of a business. Regularly assisting customers, they are vital to business success. Duties will vary between sectors, but in most cases you will be making sure that customers are dealt with in a positive, reliable and pleasant way - whether that is by offering advice, answering questions or handling complaints.You will develop:> Customer service skills> Knowledge and responsibilities involved in coordinating customer service teams> Current legislation that impacts on those in a working customer service environment

Entry requirements

Students need to have the following:> Successful completion of the Level 2 Apprenticeship> Employment within the sector with a contract of employment for at least 30 hours per week> A good standard of education with 5 GCSEs at A-C / 9-4 including maths and English (or equivalent)> Satisfactory completion of the college initial assessment

Future opportunities

Customer Service skills are varied and can be applied to job roles such as:> Customer relationship manager/ co-ordinator/ team leader

Further information

> The apprenticeship framework of qualifications includes knowledge of customer service, together with: English, maths, ICT and employment rights and responsibilities

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 08 November 2017
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    • Set in the Oakwood Park complex, MidKent College's Maidstone Campus provides a pleasant learning environment for students. The site houses a range of quality workshops – including those for Bricklaying, Carpentry, Motor Vehicle and Welding – as well as a large learning resource centre, refectory and welcoming social zone.

      In 2012 major redevelopment work costing a total of £25 million started at the Maidstone Campus, with new state-of-the-art facilities expected to be open by December 2013.

      As part of the rebuild MidKent College has purchased the University for the Creative Arts' Maidstone campus, which is also based at Oakwood Park and now houses the majority of the College's higher education courses.