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Business - Apprenticeship in Customer Service level 3 at Kirklees College, Huddersfield Centre

Course description

All businesses recognise the importance of outstanding customer service.

The Level 3 Apprenticeship is aimed at people already operating with a high level of responsibility in their workplace. More than likely you will have staff reporting to you and/ or responsibility for delivering high quality customer service within your organisation, and responsibility for monitoring market feedback.

You will demonstrate a practiced set of skills when carrying out customer service operations including managing performance improvements in service delivery, customer satisfaction, customer loyalty and reliability. You will develop the knowledge and understanding of customer retention and the principles of business.

Assessment

• Use of performance management processes to monitor progress and provide feedback

• Portfolio

• Exams for English/maths/ICT (unless have grade 4 or above)

Future opportunities

Higher Level Apprenticeship/Higher Education course/Employment.

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 29 November 2017
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Key information

  • Start date: Next September
  • Duration: 18 - 24 months

Venues

  • More information
    • The Huddersfield Centre opened in September 2013 and is fitted with state of the art equipment.
       
      The new centre offers:
       
      Nine floors of classrooms and workshops, gym, training restaurants, hair and beauty salons, mock air cabin simulator, student services, ATM machines, free wi-fi and much more.