Business - Apprenticeship in Customer Service level 3 at Kirklees College, Huddersfield Centre
All businesses recognise the importance of outstanding customer service.
The Level 3 Apprenticeship is aimed at people already operating with a high level of responsibility in their workplace. More than likely you will have staff reporting to you and/ or responsibility for delivering high quality customer service within your organisation, and responsibility for monitoring market feedback.
You will demonstrate a practiced set of skills when carrying out customer service operations including managing performance improvements in service delivery, customer satisfaction, customer loyalty and reliability. You will develop the knowledge and understanding of customer retention and the principles of business.
• Use of performance management processes to monitor progress and provide feedback
• Exams for English/maths/ICT (unless have grade 4 or above)
Higher Level Apprenticeship/Higher Education course/Employment.
How to apply
You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.