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Apprenticeship Standard (Level 2) - Customer Service at Cambridge Regional College

Course description

All businesses, whether office-based or retail-based, can benefit from effective customer service and Customer Services Apprenticeships offers skills and knowledge needed to equip employees of all levels to provide excellent customer service. Customer Service Practitioner Standards focuses on giving learners the understanding and knowledge of the principles of excellent customer service and is aimed at those currently working in or about to start work in a job role that provides customer service.

Apprenticeships are made up of framework of qualifications and training based on testing competency and developing practical, occupational and transferable skills.

STANDARDS:- Knowledge, Skills & Behaviours

Level 2 Diploma in Customer Service

Mandatory units:
• Deliver customer service
• Understand customers
• Principles of customer service
• Understand employer organisations
• Manage personal performance and development

Choose from a range of optional units to enhance your learning experience and tailor the programme to your individual training needs.

• Functional Skills in Maths Level 1/2 and English Level 1/2.

Entry requirements

There are no formal entry requirements but you must be in a job role that supports the completion of the framework.


These qualifications are delivered entirely in the workplace. You will be assessed in the workplace using a variety of methods including observation, questioning, professional discussions, witness testimonials and candidate work products and statements.

Financial information

We are committed to providing financial support to learners where it is available. We would actively encourage you to enquire about possible financial support as soon as you can. Depending on your situation, you may qualify for a contribution towards College costs such as kit, equipment, residential fees, meals, childcare etc. Enquiries can be made to

Future opportunities

Suitable for a wide variety of job roles, including sales assistants, receptionists, call centre operators, customer service assistants, administration support assistants. On completion you may be able to progress onto an Advanced Level Apprenticeship in Customer Service.

Further information

If you need any more information about any of our courses, please request a copy of our full-time prospectus or contact our Information & Advice Team on 01223 226315.

Students who currently attend a Cambridge Area Partnership school should apply online via or by using the Cambridge Area Partnership application form (depending on your school). Please ask your careers teacher at school.

Once we have received your application, you will be invited to attend a college Welcome Event, which gives you and your parents/carers the opportunity to have a look around the College, talk to the tutors and ask any questions you may have.

We look forward to seeing you at the College soon!

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 05 September 2018
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Contact details

    • Contact name:
    • Information and Advice Team
    • Contact telephone number:
    • 01223 226315
    • Email address: