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Aviation Operations Level 3 Extended Diploma (full-time) at East Surrey College

Course description

Over the past ten years the aviation industry has grown at a rapid pace, with many new start-up airline carriers and many new flight routes developed. Along with the development in regional airports, this has created a strong demand for a new, flexibly-skilled workforce. This course provides an all-round introduction to the aviation industry for those who wish to enter or further their careers in one of its many occupational areas. These include roles in airports such as passenger liaison, ramp work, cargo operations and ground handling, along with what might be seen as more ‘traditional’ airline jobs including cabin crew and customer service.
It is a practical, work-related course that prepares you for employment and provides a good grounding to go onto a university course such as Airport/Airlines Operations, pilot training or out to the workplace. You learn by completing projects and assignments that are based on realistic work-place situations, activities and demands.

Course content

Units/topics covered:
• The UK Aviation Industry
• Health and Safety in the Aviation Industry
• Security in the Aviation Industry
• Inter-relationships within the Aviation Industry
• Development of the UK Aviation Industry
• Aviation Geography and Terminology
• Customer Service in the Aviation Industry
• Team Leadership
• Managing Conflict in Aviation
• Marketing in the Aviation Industry
• E-business for Airlines
• Preparation for Employment in the Aviation Industry
• Airport and Airline Commercial Operations
• Ramp Handling
• Flight Operations
• Aircraft Operations
• Handling Air Passengers
• Aircraft Dispatch
• The Principles of Flight

Entry requirements

5 GCSEs at Grade C or above (including English & Maths) or a Merit at Level 2 in an associated subject and GCSE English and Maths (A*- C)


There will be continuous assessments, homework, and practical projects. Internal and external validation of course work will be carried out.

Financial information

If you are under 19 on 31/08/2016, tuition is free. If you are 19 or over please consult Client Services for advice and guidance on funding and eligibility.
Please be aware that there may be additional costs for equipment and educational visits. This information will be available from the curriculum staff at interview.

Future opportunities

Achievement of this Diploma can gain you entrance to university, (please ask about our Foundation Degree in Aviation Operations Management in conjunction with the University of Brighton) or full-time employment within the Airline and Airport Industry, where excellent links and opportunities have been developed.

Further information

Equipment needed:
• Pen
• Pencil
• Two A4 Folders
• Notepad
• Colour Pencils
• Highlighters
If you have any outstanding queries please contact our Client Services team on 01737 788444

How to apply

If you want to apply for this course, you will need to contact East Surrey College directly.

Last updated date: 12 April 2016
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Key information

  • Start date: Next September
  • Duration: 2 Years
  • Web url: