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Customer Service Apprenticeship at Interserve learning & Employment Leeds

Course description

Why choose this course?

This is a vocational, work-based course which allows you to earn while you learn. It is ideal if you want to gain valuable work experience and training within a customer service environment and gain a nationally recognised qualification. We have a variety of Customer Service vacancies with local employers, have a look and apply here.

Course content

What qualifications will I gain?

The Customer Service Apprenticeship is made up of the following elements:

  • NVQ in Customer Service
  • Certificate in Customer Service
  • Functional Maths
  • Functional English
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

This is a full-time, permanent work-based Apprenticeship in customer service. You enjoy on-the-job training towards nationally recognised qualifications at Levels 2 and 3, guided by our professional assessors who provide one-to-one support and advice throughout the programme.

You usually start your training at Level 2, depending on your qualifications and ability. We identify this at your initial assessment.

What skills will I learn?

The course content will vary depending on the needs of the job and can include:

  • Maintaining a positive and customer-friendly attitude
  • Developing customer relationships
  • Resolving customer problems
  • Organising, delivering and maintaining reliable customer service
  • Promoting additional products or services to customers

Entry requirements

Who should apply?

Anyone can apply for this course who is interested in a customer service career path. As long as you are aged 16 to 64 and not in full-time education at the time you want to start your Apprenticeship we can help. You might already have a job and be looking for work-based training, or you might want to find a job that comes with training through esg. We have great relationships with hundreds of local and national businesses and will help you find your career path.

How to apply

If you want to apply for this course, you will need to contact Interserve learning & Employment Leeds directly.

Last updated date: 20 May 2014
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