Accessibility links

Customer Service: Level 2 Apprenticeship at NESCOT

Course description

Apprenticeships are a popular choice for people aged 16 or above, looking for on the job training and the opportunity to gain nationally recognised qualifications whilst earning a wage.  Most of your training will be directly linked to the career you have chosen, gaining practical experience in the workplace.

Course content

An Apprenticeship in Customer Service will develop your employability skills.  This qualification would be suitable for anyone whose role includes communicating with customers, building relationships with customers, resolving problems, promoting products and/or services, using appropriate communication channels, keeping records, gathering customer feedback and working in a team.

You may have a dedicated customer service job role e.g  Customer Service Trainee, Assistant, Representative or Agent.  A wide variety of other job roles within which customer service skills complement other technical skills at the Intermediate level also exist; and those undertaking such job roles are also likely to benefit from undertaking the Customer Service Intermediate Apprenticeship. 

Where possible staff from the College Apprenticeship Team will help you find an employer and place of work (although students who are already employed are welcome to apply if sponsored by their employer).  Your offer of Apprenticeship training will be dependent on work places being available.

To gain the full apprenticeship you will work towards the following qualifications:

• Diploma in Customer Service (QCF)
• Functional Skills qualification in mathematics
• Functional Skills qualification in English

The NVQ Certificate in Customer Service will relate specifically to your job role. However you may be expected to attend a number of workshops to build your knowledge.

Employers will look for:

o Good communication skills
o Reliability, flexibility and good timekeeping
o Ability to work in a team as well as on your own initiative
o Enthusiasm and willingness to learn


Entry requirements

Whilst your technical skills and knowledge will develop over the course of your Apprenticeship you will also need to demonstrate to potential employers that you possess the relevant skills and personal qualities and are willing to work and learn.
Employers will look for:
Good communication skills
Reliable, flexible and good timekeeping
Ability to work in a team as well as on your own initiative
Enthusiastic and willing to learn

To begin this course you must be eligible to work within England or the European Economic Area (EEC) and be employed for a minimum of 30 hours in a relevant job role and be able to attend college on a part-time basis. Your employer must commit to supporting you throughout your apprenticeship and provide on-the-job learning as well as your college based off-the-job learning.

If you do not have an employer to support your apprenticeship the college will support you to find an employer through our dedicated employer support team. 

You will also need to have achieved GCSEs at grade A* - E (or comparable qualification) in English, maths and ICT. Please note, you may also be required to undertake an initial assessment prior to enrolment in order to assess your current level of English, maths and ICT. Your interviewer will discuss with you want minimum level you will need to achieve at initial assessment.  

Additionally, if you have already obtained a level 4 or above qualification then you will not be eligible for apprenticeship funding. Individuals who already have a qualification at level 4 or above are only eligible for funding for a higher apprenticeship at level 5 or above. 


You will be continually assessed throughout your training. Your progress will be reviewed regularly and achievable targets set, to ensure you complete your apprenticeship on time.

Financial information

Apprenticeships are fully funded for those aged 16 – 18 years.  There is an annual employer contribution for those aged 19+.

Future opportunities

On successful completion of this Apprenticeship you could progress to an Advanced Level Apprenticeship in Customer Service (Level 3).

Potential career routes in the Business industry:

  • Accountancy
  • Administration
  • Communication
  • Customer service
  • E-commerce
  • Product promotion
  • Retail
  • Sales executive

How to apply

If you want to apply for this course, you will need to contact NESCOT directly.

Last updated date: 26 August 2016
Provider logo

Key information


  • More information
    • By Road:
      Nescot is located just off the A240 (Reigate Road), close to the junction with the A24 (Ewell Bypass).  The College is just five miles inside the M25 (Junction 9).
      There is a large, free car park for use by students and visitors.

      By Rail:
      Nescot is served by two mainline railway stations.
      Ewell East (Southern Railway)
      Ewell East is a two-minute walk from the College from a public footpath leading off Platform 2.  Trains run every half-hour from London Victoria.
      Ewell West (South West Trains)
      Ewell West, which is 15 minutes walk from the College, is on the main line from London Waterloo.

      By Bus:
      Local Epsom Bus Routes
      166: Epsom, Banstead, Chipstead Valley, Purley and Croydon
      293: Epsom, Ewell, North Cheam and Morden
      318: Epsom, Tattenham Corner, Nork, Banstead and Burgh Heath
      406: Epsom, Ewell, Kingston Road, Tolworth, Surbiton and Kingston
      408: Chipstead Valley, Woodmansterne, Banstead, Drift Bridge, Epsom, Ashtead, Leatherhead, Woodbridge, Stoke D'Abernon, Cobham and Oxshott
      418: Kingston, Surbiton Tolworth, West Ewell and Epsom
      420: Sutton, Banstead, Tadworth, Reigate and Redhill
      460: Epsom, Tadworth, Walton-on-the-Hill, Reigate and Redhill
      467: Epsom, Ewell, West Ewell, Copt Guilders Estate, Chessington and Hook
      470: Epsom, Ewell, Cheam and Colliers Wood
      479: Guildford, Merrow, East Horseley, Effingham, Bookham, Fetcham, Leatherhead, Ashtead and Epsom
      516: Epsom, Woodbridge, Leatherhead, Headley, Box Hill and Dorking
      518: Banstead, Drift Bridge, Tattenham Corner, Epsom and Ashtead (St. Andrews School)
      620: Lower Kingswood, Walton-on-the-Hill, Tadworth, Banstead and Epsom
      622: Great Bookham, Fetcham, Leatherhead, Ashtead and Epsom
      670: Walton-on-the-Hill, Tadworth, Lower Kingswood, Reigate and Dorking Rail Station
      676: Banstead Crossroads, Tadworth, Langley Vale, Epsom, Ashtead and Leatherhead (Therfield School)