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Customer Service Apprenticeship Level 2 at Team Enterprises Ltd

Course description

What is the main (primary) purpose of this qualification?
It confirms you are occupational competent in a specific job role (such as a Customer Service Agent)
Official purpose statement: Confirm occupational competence in a specific role.

What other purposes does the qualification serve?
- This qualification allows you to gain and then show the skills and knowledge that are needed to work in the Customer Service sector
- It prepares you to enter a specific sector, job role, and/or apprenticeship (eg the Intermediate Level Apprenticeship in Customer Service).

Course content

Mandatory units: A learner undertaking this qualification will be assessed on the following areas:
- Deliver customer service
- Understand customers
- Principles of customer service
- Understand employer organisations, and;
- Manage personal performance and development.

Optional Units: In addition, the learner can select additional optional areas to undertake. For full details please refer to the qualification handbook

How to apply

If you want to apply for this course, you will need to contact Team Enterprises Ltd directly.

Last updated date: 16 September 2015
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Key information

  • Start date: Throughout the year
  • Duration: 1 Year