Customer Service Advanced Apprenticeship (Level 3) at Heathercroft Training
The Level 3 Apprenticeship will give you detailed knowledge and the necessary skills to work independently and possibly to supervise and train others.
You will be expected to know and understand both the practical and theoretical aspects of the work.
Knowledge based units
A Level 3 Diploma in Customer Service. You will need to complete core and optional units to the value of 58 credits
A Technical Certificate
A Technical Certificate at level 3
Key Skills or Functional Skills
Key Skills at level 2
Employment responsibilities and rights
If not completed at Level 2
An Advanced Apprenticeship qualification can lead to an HNC, HND or Degree-level qualifications.
How to apply
If you want to apply for this course, you will need to contact Heathercroft Training directly.