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Warehousing Intermediate Apprenticeship at Truro and Penwith College

Course description

People working in a warehousing business in the logistics sector. You may be within a manufacturing, dispatch, production or storage setting, you may be working shifts and/or working as part of a team. Warehouse operatives, depending on the size of the company, undertake a range of duties, including loading/unloading of vehicles, managing picking bays, storing stock and selecting/packing customer orders, ensuring goods are ready for dispatch on time.

Course content

  • Preparing to receive deliveries – receiving goods
  • Placing goods in storage
  • Moving/handling goods
  • Pick, wrap and pack goods
  • Processing orders for customers
  • Assemble orders for dispatch
  • Stock control
  • Security and loss prevention
  • Sort goods and materials for recycling and/or disposal
  • Keeping working areas clean
  • Health, safety and security at work
  • Understanding customer service
  • Customer queries, complaints, dealing with conflict
  • Professional telephone skills.
  • Dealing with difficult people
  • Problem solving, decision making, influencing and negotiation skills
  • Teamwork
  • Effective working relationships
  • Making a positive contribution to the business.
  • Personal and professional development
  • Time management

Entry requirements

At least 16 years old, contracted to work a minimum of 30 hours per week in the warehousing/logistics sector.

Future opportunities

On achieving the Apprenticeship, and with the recommendation from the tutor and support from the employer, we would provide a progression route to a Level 3 Advanced Apprenticeship framework.

How to apply

If you want to apply for this course, you will need to contact Truro and Penwith College directly.

Last updated date: 15 June 2016

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