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Customer Service Level 2 Apprenticeship at Northumberland College

Course description

This course is for people interested in doing an apprenticeship in customer service.

Course content

You will study units including dealing with customers face-to-face, developing customer relations and giving customers a positive impression. Ideal if you work in a customer service role and want to develop your skills and gain a recognised qualification.

Entry requirements

You should have two GCSEs at Grade C or above in English and Maths and be employed in a customer service role.


Your progress will be assessed by qualified staff in the work place. This means you are observed in practical situations as well as collecting evidence of your skills. Key skills and the technical certificate are assessed through a programme of work, assignments and some external tests. You can gain some exemptions from Key Skills depending on you GCSE, AS or A Level grades.

Future opportunities

After completing the course you can progress onto an Advanced Apprenticeship programme in Customer Service, which will involve an NVQ and Technical Certificate at Level 3, and Key Skills in Application of Number, Communication. Once you have completed your advanced Apprenticeship there may be opportunities for you to progress to a higher education.

How to apply

If you want to apply for this course, you will need to contact Northumberland College directly.

Last updated date: 16 May 2016

Key information


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    • You will benefit from excellent facilities that are of industry standard so you'll be prepared for your future career.

      We have recently invested £6.5 million at the campus and our excellent training facilities include:

      • Dedicated studio space for art, design, fashion, textiles and photography
      • Replica aircraft for cabin crew training
      • Luxurious hair and beauty salon with nail bar and individual treatment rooms
      • Engineering and advanced manufacturing workshops equipped with the latest technologies
      • Spacious motor vehicle workshop with five vehicle bays and diagnostic equipment
      • Large construction workshops dedicated to carpentry and joinery, highways, brickwork, tiling and painting and decorating
      • Electrical installation workshops
      • The Gallery restaurant, modern 40 seat commercially run modern restaurant
      • Fully equipped industry standard commercial kitchens
      • Health skills room
      • A choice of places to eat and catch up with friends
      • Learning Resource Centre with a range of learning material resources, an IT suite and quiet study areas.