Customer Service Level 2 Apprenticeship at Northumberland College
This course is for people interested in doing an apprenticeship in customer service.
You will study units including dealing with customers face-to-face, developing customer relations and giving customers a positive impression. Ideal if you work in a customer service role and want to develop your skills and gain a recognised qualification.
You should have two GCSEs at Grade C or above in English and Maths and be employed in a customer service role.
Your progress will be assessed by qualified staff in the work place. This means you are observed in practical situations as well as collecting evidence of your skills. Key skills and the technical certificate are assessed through a programme of work, assignments and some external tests. You can gain some exemptions from Key Skills depending on you GCSE, AS or A Level grades.
After completing the course you can progress onto an Advanced Apprenticeship programme in Customer Service, which will involve an NVQ and Technical Certificate at Level 3, and Key Skills in Application of Number, Communication. Once you have completed your advanced Apprenticeship there may be opportunities for you to progress to a higher education.
How to apply
If you want to apply for this course, you will need to contact Northumberland College directly.