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Customer Service Intermediate Apprenticeship at Mizuna Training Limited

Course description

These qualifications comprise QCF credit-rated units developed by the Skills CFA, the Standards Setting Body for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required by employers, thus proving competency in their job role.


Training and Assessment is tailored to both the learner and employer needs. We will utilise a number of methods according to the preferred learning style indicated through the initial assessment. These can be 1 to 1 up skilling either by trainer or employer, the use of workbooks, audio and online support tools. The Customer Service Apprenticeship is delivered within the workplace over a minimum of 12 months.

On the next pages are the units that can be chosen to create the NVQ (competence) element of the Apprenticeship. We will discuss these with both the employer and learner to ensure that the qualification reflects the requirements of the role and the needs of the learner. Once chosen we will then look at the units for the knowledge element often reflecting the competence choices.

Future opportunities

Due to the varied nature of industries in which customer service skills are required there are many roles where this apprenticeship would be applicable. These roles may include dedicated customer service such as Customer Service Trainee, Customer Service Advisor, Customer Service Assistant, Customer Service Representative or be included within a role such as Receptionist. Hospitality and Catering or Travel and Tourism are both sectors where high levels of customer service are required and this apprenticeship would be applicable here.

These qualifications offer various opportunities for progression to further learning. Learners may progress onto the Level 3 Advanced Customer Service Apprenticeship a sector specific supervisory apprenticeship such as Hospitality Supervision and Leadership or develop their skills with a Management pathway

How to apply

If you want to apply for this course, you will need to contact Mizuna Training Limited directly.

Last updated date: 28 November 2016

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