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Customer Service Intermediate and Advanced Apprenticeship at Grimsby Institute

Course description

This Apprenticeship teaches you the skills to provide excellent customer service, and
can be applied to hundreds of job roles across many different sectors.

Good customer service is key to success of any business or organisation. As a Customer Service Apprentice, you’ll probably work at the front end of an employer’s
business activities and regularly assist customers.

Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s offering advice, answering questions or handling complaints.

To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all sorts of people.

Completing this Apprenticeship is a way of providing evidence of skills that will serve
you well in virtually any industry – so it’s a very good way to move forward, even if you’re still undecided about your future career.

Entry requirements

Most occupations require a minimum of grade C in English, Maths and ICT, although some only require a minimum of grade D.

Some occupations within the Engineering sector will require Science at a minimum of grade C.

A Vocational Assessment may have to be taken and passed for some Apprenticeships before acceptance onto the programme.

Assessment

Training is delivered in the work place and an Assessor will monitor your progress
and conduct assessments.

How to apply

If you want to apply for this course, you will need to contact Grimsby Institute directly.

Last updated date: 11 May 2016

Key information

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