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Customer Service Apprenticeship Level 2 at Aurelia Training Limited

Course description

This qualification is intended for frontline customer service staff. It is designed to reflect the working practice of customer service staff across a wide spectrum of industries and types of organisation. It is aimed at candidates who work as part of a team and provide customer information and support, both face to face and over the telephone or internet. It is a work based qualification which will allow learners to develop knowledge, understanding and skills essential for working in a customer focussed environment. For example, improved communication skills and better understanding of customer needs.

The award is a nationally recognised qualification validated by Pearson, and includes a wide range of study units to select from. Units are chosen to reflect the specific job role of each candidate resulting in a tailor-made qualification to meet individual needs.

Course content

To achieve this qualification, candidates must gain a minimum of 45 credits by completing a variety of units. 19 credits are achieved through completion of the 5 mandatory units:

- Deliver Customer Service
- Understand Customers
- Principles of Customer Service
- Understand Employer Organisations
- Manage Personal Performance and Development

Additional optional units are selected to make up the remaining 26 credits for this qualification, each of which are worth between 2 and 7 credits. Learners will attend regular workshops to complete units and monitor and discuss progress. In addition, candidates will be expected to allocate themselves 3 hours each week to complete work independently.

Future opportunities

- A BTEC Level 2 Diploma in Customer Service (QCF)
- Opportunity to do further courses
- Career progression

How to apply

If you want to apply for this course, you will need to contact Aurelia Training Limited directly.

Last updated date: 20 August 2015
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