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Hospitality & Catering (Front of House Reception) Intermediate Apprenticeship *Fees Payable* at Martec Training

Course description

The Front Office route is ideal for anyone wishing to work on a hotel reception.Units covered will include - How to maintain a safe, hygenic and secure working environment, work effectively as part of a hospitality team, offer customers a positive impression of self and organisation.You may learn how to deal with arrival of customers and bookings, provide tourist information services to guests, use office equipment, provide reception services, handle mail and book external services, resolve customer problems, maintain a high standard of customer service and deal with payments.This qualification is very flexible in its structure, enabling the organisation and individual to choose the optional units which best suit their work situation and job role.Like all Vocational training, the qualification is competence based. This means that it is linked to your ability to perform a range of tasks connected with your work. You will plan a programme of development and assessment with an assessor and compile a portfolio of evidence to prove your competence and knowledge.

Entry requirements

Ideally grade C or above in GCSE English, Maths and ICT or Level One Literacy and Numeracy. A basic skills assessment will take place when you come into Martec training.

Future opportunities

Progression onto an Advanced Apprenticeship is possible after completion depending on individual ability.

Further information

To find out more about this qualification, contact us, ask your Connexions Personal Adviser or school/college careers staff. If you wish to find out more please call us on 01782 717272 or apply online to be invited into one of our Information Sessions.

How to apply

If you want to apply for this course, you will need to contact Martec Training directly.

Last updated date: 09 November 2015
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