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Retail Skills Level 2 Diploma (VTCT) at Stoke on Trent College

Course description

If you wish to pursue a career as a sales assistant, team leader or retail supervisor within a retail environment this course will give you the appropriate training and skills required. Working towards the VTCT Level 2 Diploma in Retail Skills you will learn how to effectively work within a team, how to deal with goods, including stock levels customer orders and returns. Other skills may include managing staff, dealing with money, loyalty schemes and assisting customers when required.

Course content

This course gives learners the necessary skills to be able to work effectively in a retail environment. During the course you will learn how to work effectively in a retail team and appreciate how to give excellent customer service, including dealing with customer complaints and queries. You will also study units on visual merchandising displays. Best of all, we have opportunities both inside and outside the college environment to try out the skills you learn on the course. During 2015-16 we have arrangements to stage a working retail outlet in the INTU Potteries Shopping Centre.

Entry requirements

4 GCSEs grade D or above, BTEC Introductory Certificate or Diploma, appropriate NVQ Level 1, or another relevant Level 1 or Foundation qualification. You will have a pre-induction interview/assessment to make sure this is the right level for you.


The assessment process involves the collection of e-portfolio or paper based portfolio evidence which may take the form of practical observations, questioning, online tests, projects and assignments. You will be meeting and working with members of the public and will participate in experience of work.

Future opportunities

On completion of this course you may choose to undertake further study or gain employment as a sales assistant, team leader or retail supervisor.

Further information

This is a vocational course giving you the training and skills needed for employment, so good punctuality and attendance is essential. Salon sessions. A professional attitude and appearance is necessary in order to comply with industry and awarding body standards. Some courses have trips or visits which may have a cost attached. You will also have the opportunity to be entered in national skills competitions representing the college. Optional units may change depending on employer requirements. When carrying out independent study you will be able to use the College Learning Resource Centres, where you can access computers, text books DVDĂ•s and other learning materials. You will also carry on developing maths and English skills as these continue to be an important element of study.

How to apply

If you want to apply for this course, you will need to contact Stoke on Trent College directly.

Last updated date: 09 February 2016
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Key information


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    • At the Cauldon campus of Stoke on Trent College, the following subject areas are based:

      Business, IT and Computing

      Child Care

      Health and Social Care

      Hair, Beauty and Holistic Therapies

      Hospitality and Catering

      Public Services and Army Preparation

      Sports and Sport Science

      Travel and Tourism

      Foundation Learning