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Customer Service Intermediate Apprenticeship at NITAL

Course description

Customer Service Intermediate Apprenticeship. Usually undertaken by learner new to Customer Service job role. Programme will cover a number of fundamental elements required of an individual working in the position.

Course content

Candidate will undertake an NVQ in Customer Service, Technical Certificate in Customer Service, Functional Skill Maths, English and ICT,  Personal Learning and Thinking Skills (PLTS) and Employment Rights and Responsibilities (ERR).

Entry requirements

Ideally GCSE grade D and above (or equivalent) English, Mathematics and ICT.


You will be assessed through a protfolio of evidence, online tests, discussions and questioning.

Financial information

Those individuals aged 16 to 18 will be eligible for full programme funding, those aged 19+ will be part-funded.

Future opportunities

Progression to Advanced Apprenticeship should be available for the right candidate providing job role has developed sufficientl and all goals have been achieved. 

Further information

Go to to see latest available apprenticeship vacancies

How to apply

If you want to apply for this course, you will need to contact NITAL directly.

Last updated date: 11 December 2014
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Key information

  • Start date: Throughout the year
  • Duration: 12 to 18 Months
  • Course code: 488
  • Web url: