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Apprenticeship in Level 2 Certificate in Customer Service at County Training - Shropshire Council

Course description

Good customer service is key to the success of any business. Customer Service can be applied to hundreds of job roles across many different sectors, including retail, finance, call centres, hospitality, sport and recreation. These qualifications teach the skills required to provide excellent customer service and enhance the customer experience.

Customer Service skills will serve candidates well in any industry, therefore achieving these qualifications open doors to excellent career progression opportunities.

The Level 2 qualification will suit those candidates who already have some experience in Customer Service and are able to handle more difficult customers. It is ideal for individuals looking to improve their existing skills and become more involved in making improvements to their team levels of customer service.

Course content

Level 2 in Customer Service Intermediate Apprenticeship:

Candidates will work towards achieving the following:

  • Level 2 NVQ Certificate in Customer Service
  • Level 2 Technical Certificate in Customer Service
  • Level 1 Functional Skills in English and Maths
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Styles

Entry requirements

Before you can start this course, you will need to have a relevant paid work placement of at least 30 hours per week. There may be existing placements available or County Training can provide you with support to find a placement. This may be through an interview, some support with writing applications or preparing a CV, or even through work-experience placements.


Before your course starts you will meet with your manager at work and your assessor to discuss which units of the qualification you will be working towards. These will be based on the kind of job role and day-to-day tasks you will be doing. Your assessor will then visit you on a regular basis to help collect evidence of the skills and knowledge you are gaining through one-to-one discussions, observations at work and witness testimonies from your manager – all of these activities will help you to build a portfolio demonstrating your ability for this area of work.

Financial information

For 16-18 year olds undertaking an Apprenticeship, training will be fully funded.

A contribution of £250/£350 may be required for individuals aged 19 and over depending on existing qualifications held.

Future opportunities

If you're committed to advancing your career by building strong customer-service skills, following your intermediate Apprenticeship you may want to Progress to a Level 3.

Upon completion of your Advanced Apprenticeship is the chance to progress to a level 4, some candidates progress to other qualifications in a different sector area such as IT Application Specialist or Business Administration and Management dependent on their job role and responsibilities at work.

How to apply

If you want to apply for this course, you will need to contact County Training - Shropshire Council directly.

Last updated date: 20 May 2014
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