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Retail Level 3 Apprenticeship at Kendal College

Course description

These qualifications will allow candidates to apply knowledge, understanding and skills to a national occupation level required by employers, thus proving competency in their job role.  There are 3 pathways: Sales Professional, Visual Merchandising and Management depending on your role in the business.

These qualifications give learners the opportunity to:

  • develop and demonstrate competence in the job roles such as retail merchandiser, retail buyer, retail manager, online retailer, sales manager, customer services manager, stock management
  • develop and demonstrate a range of skills and behaviours that supports competency in the job roles stated above, such as communication skills, undertaking competitor analysis, brand management and managing conflict
  • develop their own personal growth and engagement in learning through the development of personal, learning and thinking skills (PLTS)
  • have existing skills recognised
  • achieve a nationally-recognised Level 3 qualification

Course content

You will broaden the depth and breadth of of your learning and cover concepts of:

  • management
  • auditing
  • customer service
  • selling processes
  • team effectiveness
  • security and loss prevention and managing stock
  • visual merchandising from planning to dismantling Visual Merchandising displays
  • sourcing and ordering stock
  • managing stock
  • ideas for continuous improvements.

Learners can progress to a range of other management qualifications at level 4 and above.


All takes place within the workplace. Flexible delivery and assessment to meet the needs of the student and employer.

On-the-job training presents an excellent opportunity to develop the learner’s routine expertise, resourcefulness and business-like attitude.

Using an holistic approach to assessment we can match evidence to different assessment criteria, learning outcomes and units as appropriate, thereby reducing the assessment burden on learners and assessors.

Discussing and agreeing with learners and employers suitable times, dates and work areas where assessment will take place. Learners and employers will be given regular and relevant feedback on performance and progress.

To achieve a pass for the full qualifications, the learner must achieve all the units required in the stated qualification structures

As part of the apprenticeship framework, reviews are completed every 12 weeks by the assessor where progress is discussed by the apprentice, assessor and employer.

Future opportunities

This course will further develop your career as a:

  • Retail assistant
  • Retail buyer
  • Retail manager
  • Retail merchandiser

How to apply

If you want to apply for this course, you will need to contact Kendal College directly.

Last updated date: 20 April 2016
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Key information


  • More information
    • The majority of our courses are based at our main site. The College completed a £12.9 million new build project in 2008, which includes reception, conference and seminar suites, hairdressing salons and 250-seat cafe with external balcony. The site also features the stunning Construction and Heritage Centre, which features cutting edge facilities for carpentry and joinery, brickwork, plumbing and electrical installation.

      In October 2010 the College opened the South Lakeland Design Engineering Centre, which has brought engineering back to Kendal College. The Centre, designed in conjunction with local engineering firms including Gilbert Gilkes & Gordon Limited, features state of the art computer numerical control (CNC) machinery, including a 3D printer, which prints out solid models directly from CAD Drawings. The college is currently building a new, purpose-built engineering centre which will open in September 2014 and provide new courses in medical science, engineering and sustainable energy.