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Retail Apprenticeship at CWT Chamber Training

Course description

The retail industry offers a diverse choice of job roles in a continually growing sector with opportunities readily available. It is a complex business, and no two shops are the same. They have different customers, products, procedures and rules. If you want to move on in the industry, you need to prove that you can not only do your job, but that you can adapt to different circumstances, for example a different location, a different type of customer etc. The best way to do this is through an Apprenticeship.

An Apprenticeship offers an opportunity to gain qualifications whilst you are working. You will get high quality work experience in your chosen occupational area, develop your CV with nationally recognised qualifications as well as enjoy a salary and all of the perks of working for a company.


Course content

The majority of your time will be spent in the workplace, gaining practical skills and experience.

Throughout your Apprenticeship you will be required to perform a range of tasks which could include:

  • Giving customers the best impression
  • Displaying stock to promote sales to customers
  • Helping customers to choose products
  • Accurately taking payments
  • Providing information and guidance to customers
  • Merchandising and selling stock
  • Resolving customer complaints

Entry requirements

In general you will need to be friendly, approachable, helpful, organised and customer-focused. You will need to be prepared for hard work, be flexible and work effectively under pressure both individually and as part of a team.

Whatever your GCSE grades or experience we will recommend an appropriate starting point for your career in retailing. You may have to work shifts, which may include weekends and early evenings, it will depend on your job role and working environment.


Apprenticeships are achieved through assessment and training. Assessment is normally through on-the-job observation and questioning. You will produce evidence to prove that you meet national qualification standards. You will be appointed a Training Advisor who will work with you throughout your Apprenticeship.The Training Advisor will test your knowledge, understanding and work-based performance to make sure that you can work effectively in your chosen career.

Before you start an Apprenticeship, CWT Chamber Training will help you to identify the correct course and level, identify what you already know, analyse what you need to learn and agree an individual plan of learning based on your needs.

Typically you will undertake a mixture of training in the workplace as well as attending CWT Chamber Training's training facility for additional learning.

Financial information

You will be a paid an Apprenticeship salary by your employer, this will be agreed when you are offered a job. For those who are aged 16 - 18, Apprenticeship training is fully funded by the Government and all of the agreed costs of your learning will be met. For those 19+, partial funding is available. We will advise further at the point of enquiry.

Future opportunities

From Level 2 there is a clear pathway of learning to enable you to progress:

  • NVQ 3 - Senior Retail Assistant
  • NVQ 4 - Team Leader/Supervisor
  • Foundation Degree - Store Manager
  • Degree - Area Manager

Further information

CWT Chamber Training has specialist staff who will provide you with up to date information, advice and guidance so that you can make an informed choice about your future. Our team work closely with employers to identify exciting job opportunities suitable for Apprentices and support you in securing a job with great prospects, progression and the chance to gain relevant qualifications that will further your career.

During your Apprenticeship you will:

  • Secure a great job with exciting career prospects
  • Undertake off the job training to develop your skills and knowledge
  • Specialist workshops to develop your skills in English and Maths
  • A designated Training Advisor to guide and support you throughout
  • A work place mentor for additional support
  • Regular progress reviews to track your development

You can apply on-line at or call us on 024 7623 1122.

How to apply

If you want to apply for this course, you will need to contact CWT Chamber Training directly.

Last updated date: 24 September 2014
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Key information

Contact details


  • More information
    • CWT Chamber Training is based close to Coventry City Centre, which makes us easily accessible by public transport or car. However we offer Apprenticeship opportunities across all of Coventry and Warwickshire.

      CWT Chamber Training has a range of up to date, modern training facilities, where technology is widely used to ensure our courses are fun, informative and highly valued by employers.

      All rooms are resourced with up-to-date equipment i.e. smart boards, internet access and comprehensive information, advice and guidance materials are available with qualified staff on hand to support your decision making.

      In the main we will visit you at your employer’s premises and our qualified experienced Training Advisors will work with you on a one-to-one basis.