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Customer Service Apprenticeship Level 2 at Bath College

Course description

This course is for an ideal step into a customer service career and is also suitable for those already working in a customer focused role who wish to gain a professional qualification in the area. It ensures candidates recognise that customer service involves a diverse range of functions, tasks and activities that are constantly developing and changing.

Entry requirements

There are no specific entry requirements for this course although GCSE’s at A-C in English and maths may be an advantage.


Assessment of the NVQ element is carried out in the workplace and the assessor will help you to identify any gaps through exercises and activities set between assessment visits.

Functional skills and the technical certificate will be taught in class in college by a tutor and will finish with a series of exams.

Future opportunities

The qualification allows a candidate to progress to either the workplace as detailed above or onto specialised qualifications at the same, or higher level.

How to apply

If you want to apply for this course, you will need to contact Bath College directly.

Last updated date: 02 February 2016

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