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Business and Administration Apprenticeship Level 2 at City College Plymouth

Course description

Administrators are an essential part of every business. No matter what the company offer, admin is always required to ensure maximum productivity. This is where you come in! As an apprentice, you will learn business and operational needs and become a crucial part of a team where you will learn the office dynamics. You will carry out a variety of duties and learn new skills to allow you to grow through the business. Whether you are at the forefront dealing with the customers or behind the scenes ensuring everything is in place - admin is the place to start your career! The majority of your training/learning will take place within your workplace. On completion of the Apprenticeship you will gain a suite of vocational qualifications which form part of the Intermediate Apprenticeship framework. - See more at:

Course content

You will complete six mandatory units - which are standard modules regardless of the business in which you work, which will include workbooks/ self-study regarding the principles and understanding of business:

  • Communication in a business environment.
  • Principles of proving administrative services.
  • Principles of business document production and information management.
  • Understand employer organisations.
  • Manage personal performance and development.
  • Develop working relationships with colleagues

In addition to these, you will choose units from a wide selection to fit around the job role you undertake, ensuring that you cover all of the criteria, whilst making sure you get the most from your training.

Functional skills - maths, English and ICT level 1 are studied, along with employment rights and responsibilities, and (PLTS) Personal Learning and Thinking Skills.

The course will also help develop independent enquiry, creative thinking, reflective thinking, team working, self-management and effective participation.

Entry requirements

All apprentices must complete initial assessments which cover Maths, English and ICT. These are to ensure that you meet the requirements of the course and to demonstrate your ability to complete the qualification. It will also help the College identify any areas of support you may need. You will be required to complete a vocational - a paper based assignment where you will answer a variety of admin and customer service related questions and demonstrate how you would react in certain situations. 

Future opportunities

On successful completion you may progress to advanced level courses such as the Level 3 Apprenticeship in Business Administration or the Level 3 Apprenticeship in Customer Service at the College, or employment opportunities in a vast range of organisations. 

How to apply

If you want to apply for this course, you will need to contact City College Plymouth directly.

Last updated date: 24 February 2016

Key information