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Customer Service Apprenticeship Level 2 at Sheffield College

Course description

This is a 1 year full time work based training course.

Is This Course For Me?

This course is for you if you have an interest in working in a customer focused environment, providing customer service in a variety of ways to a range of different customers (including internal and external customers).  You will learn all about the basics of how to provide good customer service and the importance of this to any business organisation.  You will use this knowledge to practice your skills in the workplace and evidence your understanding and competence in carrying out a range of tasks. 

What Will I Learn?

You will learn about the basics of customer service – delivering and understanding customer service, communication (written and verbal), processing information, promotion of goods and services, improving customer service, dealing with problems and complaints. 

What Else Will I Gain?

An apprenticeship with The Sheffield College provides quality support and training materials to help you learn about the topics and apply them to your own job.  You will be based with an employer who will provide you with the opportunity to practice and apply the learning as well as giving you training in the specific needs of your job. This learning and evidence of competence will be used to gain the NVQ Level 2 Diploma in Customer Service.

On your programme you will also study for Functional Skills in Maths and English as required by the framework. 

Why Study This Course At The Sheffield College?

You will be linked to a Training and Assessment facilitator who is experienced in assessment of NVQs in Customer Service and who will provide a link between college and your workplace.  There is a team of experienced, specialised and enthusiastic lecturers, who support this process and provide any additional learning materials and input required.  You will have access to up-to-date IT facilities and course resources on the college intranet which can be accessed at home. 

Entry requirements

4 GCSEs at 3 - 9 / A*-D or acceptable alternatives including a minimum grade 3 in English Language and maths no lower than a 2.  You will also need to gain a suitable employer.


Throughout the course you will be assessed in the workplace to show your competence at the job.  You will be expected to build a portfolio, or file, of evidence to demonstrate this.  Your college work is assessed jointly by your tutor and assessor using a range of methods including taught sessions and written work.

Financial information


At The Sheffield College we will always do our best to support you through your studies, to make them as stress free as possible. We have a specialist support team who can give you all the advice you need on all things financial, including what might be available to you, so that you don’t go short and you can concentrate all your efforts into your studies.

Free meals

If you meet the eligibility criteria we’ll be able to support you with free meals. You’ll get an amount of money that you can use within the college shops and diners per day. This will be added to your student ID card which you will just swipe to purchase items.

Travel passes

Students (including Apprentices) of The Sheffield College who live in South Yorkshire are eligible for a 16–18 Student Pass which entitles pass holders to cheaper travel on buses and trams in South Yorkshire. Pass holders are also entitled to half fare on Northern train services in South Yorkshire.

Learner Support Fund

If you are enrolled with us, you may receive support towards the cost of:

  • Travel

  • Books and materials

  • Uniform and equipment

  • Essential course trips

  • NUS extra

  • DBS checks needed for your course (previously known as CRB)
  • UCAS registration fee and travel to interviews when applying for university

Future opportunities

Where can it lead?

This course opens up a wide range of opportunities, often leading to offers of full-time employment.  You may progress on to an Advanced Apprenticeship course (Level 3) – often with the same employer, or may decide that a different area of work interests you (eg specialising in accounts or administration) and could access an apprenticeship in that area.  Completion of the framework will show that you have completed a course of academic and vocational study and provide you with the qualifications you need to apply for job roles within the customer service area, with a range of employers including health service, universities, local and national government offices and many other small, medium and large employers. 

Further information

You will be expected to keep a log of hours spent completing on-the-job and off-the-job training. Holidays are allocated by the workplace and need to meet their requirements, though students are asked to avoid taking holidays during college times if at all possible.

Open Days

Why not come and see for yourself. Visit us on one of our open evenings and meet the people who will be teaching you, have a chat about what the course involves and look round our fantastic facilities where you’ll be learning.

Our City, Hillsborough, Peaks and Olive Grove campuses will be open on the following days:

  • Open Evenings

  • Thursday 25th October 2018
  • Wednesday 21st November 2018
  • Tuesday 29th January 2019
  • Monday 4th March 2019
  • We are open 4-7pm at all of our centres on these dates.

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 17 September 2018
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Key information

  • Start date: Next September
  • Duration: One year
  • Course code: CWICS1


  • More information
    • Welcome to City Campus


      The Sheffield College City campus is a great place to be and perfectly located just a 10 minute walk from the city centre for your dinner time shop, and just 5 minutes from the train station.

      Our City campus boasts a sustainable, glass atrium that is 7 floors high and flooded with natural light. From lunch in The Refectory and with an outdoor terrace overlooking the city, the facilities include an aviation air cabin, catering kitchens, hair and beauty salons, science laboratories, dental technology laboratories, a sports hall, high tech childcare teaching facilities, construction workshops and a children’s nursery.

      Many students study catering at City so there’s always something tasty on the menu from ‘Grab n Go’, the student run restaurant The Silver Plate, or something to take away from the bakery.

      Address: City Campus, Granville Rd, Sheffield, South Yorkshire S2 2RL

      By Car

      From the M1, take Junction 33 onto the Sheffield Parkway, which merges into the A61.

      At the large roundabout, take the third exit sign posted A61.

      Continue on A61, keeping the train station on your left, until you spot a McDonalds restaurant.

      Just before the McDonalds take a left onto Granville Road.

      The entrance to the college is approximately 150 metres up Granville Road, on the right hand side.


      Car parking facilities at City campus are limited to Blue Badge holders only – please see Disabled Go for more detailed access information.

      The nearest public parking is the Grosvenor Casino (pay and display) – just 5 a minute walk from the college. This can be accessed by continuing along the A61/Queen’s Road and taking the first left onto Duchess Road.

      Additional car parking can be found at Q-Park, Sheffield Train Station.

      By Train

      Sheffield Train Station is only a 10 minute walk from City Campus, and provides excellent connections to nearby towns and further afield cities.

      Visit National Rail Enquiries for more information on train travel to Sheffield.

      By Tram

      The Sheffield College is so well serviced by trams we even have a stop named after us! The nearest tram stop to City campus is Granville Road/The Sheffield College.

      Trams heading towards Halfway (Blue Line) stop right outside the college, whilst those coming from the opposite direction (heading towards Malin Bridge) stop just across the road.

      The Supertram website has more detailed information about times and fares.

      By Bus

      Again, being so close to the city centre you’re spoilt for choice when it comes to bus travel to college. The central bus terminal is only a 10 minute walk, and the 120 bus travelling to Crystal Peaks stops just two minutes away.

      You can check out the Travel South Yorkshire website for timetables, fares and bus passes.

      If you are a student you may be entitled to cheap bus/tram travel within Sheffield. Check out our Travel page for further details. 

      By Scooter/Motorcycle/Bike

      City Campus had parking available for both scooters and motorcycles, as well as secure bike storage. Please speak to Student Services to register and gain access to the cycle storage.


      For accessibility information please see the Disabled Go website here.