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Level 3 diploma in aviation, travel and tourism at North Hertfordshire College

Course description

Our tourism and aviation courses include lots of opportunities for you to get hands on experience of the world of work, including:

  • Work experience with businesses like TUI Group, Thomas Cook,
  • Ibis and Hilton Hotels
  • Trip and visits to Barcelona, Paris, Thorpe Park, Coca Cola and Sky TV
  • Engagement with guest speakers from businesses like Virgin Atlantic, British Airways, TUI Group, Hays Travel and Thorpe Park
  • Participation in Hays Travel Marketing Competition and placements in 5 star hotels through TUI Group and local travel agents.

NHC offers a range of courses designed to equip students with the skills needed to work within tourism and aviation. On our courses, you’ll be encouraged to choose a specific career pathway that suits you. Typical career pathways within this sector include:

Cabin crew: travel the world, meet new people and see exotic places in a fast-paced career as a flight attendant. In its simplest form, this role involves looking after the passengers’ needs during flights, from serving food, explaining emergency safety procedures or calming nerves. You’ll be the friendly, go-to face of the airline. Working hours can be anti-social and entail long periods far from home but the cultural benefits are out of this world.

Holiday representative: in this role, you’ll make sure that everything runs smoothly for groups of clients who are on package holidays at holiday resorts abroad. As the public face of the tour operator, you’ll be responsible for all customer service, from coordinating airport pick-ups, welcome talks, group excursions and activities, to handling complaints or helping to resolve emergencies like lost luggage or health problems.

Hospitality and front of house: NHC courses could lead to a variety of roles working at hotels, cruise ships, holiday resorts, arenas, zoos or museums. You’ll ensure that all customers, tourists or guests have a pleasant experience. This could mean working on receptions, box offices or cash desks, overseeing ticketing and reservations, serving food and drinks, monitoring security or promoting and managing events. This is a varied role that could lead to a number of management opportunities.

Course content

You will explore the key components of the industry introducing students to the wide variety of roles available in the working world such as resort rep, cabin crew and retail travel agent. This course is highly practical and supported by our Travel and Tourism team each of whom are industry experts.

During the course you will be able to choose a specific career pathway that suits you and gain an additional level 2 qualification relevant to your intended destination.


Aviation Operations on the Ground
This pathway is specific to careers in airport check-in, airport baggage handling, passenger services, airside operations and landside operations.

Air Cabin Crew
This pathway will equip you with the specific skills required to begin a career in air cabin crew roles.

Cruise and Passenger Shipping
This pathway will equip you with the skills required to begin a career in a customer service role on board a cruise or passenger ship.

Resort Representatives
This pathway will equip you with skills required to work in a customer service role within a holiday resort, students who complete this qualification will be guaranteed an interview with Thomas Cook.

Travel Services
This pathway will equip you with the specific skills required to begin a career as a travel consultant for a tour operator.

Entry requirements

To gain entry onto this course, students require a minimum of four GCSEs at grade C or above including English and Maths.


The programme is coursework based with some in house tests for some projects.  The only exams you will sit will be maths and English for either GCSE retakes or Functional Skills.

Financial information

Price on application.

There are no tuition fees for students aged 16-18 years.

This programme is eligible for Advanced Learner Loans.

Possible charges for any trips or visits offered during the year will be independent of the tuition fees or any other student finance.

Financial help may be available for these costs, please contact Student Services for more information.


Future opportunities

Upon successful completion of the course you can progress onto study the HND Travel and Tourism Management programme or apply for an array of jobs in the travel industry.

Further information

Please visit our website for further information -

How to apply

If you want to apply for this course, you will need to contact North Hertfordshire College directly.

Last updated date: 24 February 2017
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Key information


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    • Our Hitchin Campus is on Cambridge Road, a five minute walk from the train station and ten minute walk from the town centre. All of our business, tourism & events, catering & hospitality, creative & performing arts, hairdressing & beauty therapy, public services and sport & fitness courses are based here.

      In recent years, we’ve invested over £10 million in additional space, new equipment and resources to make sure that our learning environment is consistent with that of a modern sector workplace.

      We’ve invested in:

      • dedicated classrooms, learning spaces and breakout areas for project work and independent study, including our black box drama studio for creative arts students
      • Hart Salon is our professional student-run hair and beauty salon at the Hitchin Campus. It’s open to the public and offers a range of affordable services
      • Hart Kitchens is our contemporary, student-run restaurant at the Hitchin Campus. Hart Kitchens is open for lunch Tuesday - Thursday during term time and we also run regular themed evenings
      • a learning resource centre with a great collection of books, journals, electronic databases and websites – open Monday to Friday during term time

      Our Hitchin Campus is a creative and fun environment, with fantastic links to local employers.