Accessibility links

Advanced Apprenticeship in Customer Service at South & City College Birmingham

Course description

The Level 3 Diploma in Customer Service apprenticeship covers a wide range of customer service areas from analysing customer feedback, leading a team, communicating effectively with customers, resolving problems, improving customer relations and promoting products and services.

Entry requirements

There are no formal entry requirements for this qualification.

Financial information

. Our course fees vary depending on your circumstances.For full fee information do not hesitateto call us on 0800 111 6311

Future opportunities

Qualification Progression:- Higher Level apprenticeship in Business and Professional Administration- Higher Level apprenticeship in Leadership and Management- Level 4 Diploma in Customer Service Management- Foundation Degree in Contact Centre ManagementPossible Career Progression Routes:- Customer Relationship Manager- Customer Service Delivery Co-ordinator- Customer Service Team Leader- Customer Service Supervisor/Manager- Senior Customer Service Advisor

Further information

Please contact our admissions team on 0800 111 6311 or email You can also visit our website and apply online.

How to apply

If you want to apply for this course, you will need to contact South & City College Birmingham directly.

Last updated date: 19 September 2017
Provider logo

Key information

  • Start date: Throughout the year
  • Duration: 18 months
  • Course code: 1646/17TR18MA
  • Web url: