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Intermediate Apprenticeship in Customer Service at White Rose (Sheffield School of Health and Beauty)

Course description

The intermediate level apprenticeship in Customer Service will enable candidates to gain the necessary practical skills in customer service. The apprenticeship is comprised of the VTCT NVQ level 2 Certificate in Customer Service, the knowledge basesd VTCT level 2 Certificate in Customer Service and functional skills in English and Mathematics at level 1. Apprentices will need to be employed.

Course content

The VTCT NVQ Certificate in Customer Service will cover the following:

  • Communicate using customer service language
  • Follow the rules to deliver customer service
  • Deal with customers face to face
  • Deliver reliable customer service
  • Recognise and deal with customer queries, requests and problems
  • Develop personal performance through delivering customer service

Both functional skills involve an online test.

Entry requirements

It is recommended that learners should have achieved a level of education equivalent to five GCSE's at grades A*-C prior to commencing the VTCT level 2 Certificate in Customer Service. However, entry to the apprenticeship will be by interview, initial assessment and a candidates enthusiasm.


  • Assessment is through portfolio building and continual assessment of practicalskills, written work and assignments.
  • Learner progress is monitored through regular tutorials and reviews.
  • Support is provided by our expert team throughout the course

Financial information

The cost will vary depending on age and current qualifications and need to be discussed with the College. 

Future opportunities

On successful completion you can progress on to a higher level qualification relevant to the the industry.

Further information

Learners should contact the College to discuss/apply for this course and ensure it is appropriate for their needs. Please contact Michelle Parkin, Assistant Principle on0114 275 0201.

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 20 May 2014
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