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Customer service Level 2 at JFC Training College

Course description

This nationally recognised qualification proves you can deliver customer service to a required standard. Available as a level 2 certificate, the training is designed to teach you simply how to make the right impression with customers, get a better understanding of what your customers really want and build confidence in your ability.

Course content

• Personal responsibilities • How to develop and evaluate own performance at work • Working with and supervising others in a business environment • Managing information and producing documents in a business environment • Providing and maintaining administrative services • Project management.

Assessment

Assessment is by production of a personal portfolio of evidence demonstrating understanding and application of the performance criteria of the Level 2 NVQ Certificate in Customer Service.

How to apply

If you want to apply for this course, you will need to contact JFC Training College directly.

Last updated date: 12 August 2015
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