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Customer Services Intermediate Apprenticeship Level 2 at Bishop Auckland College

Course description

Apprenticeships are practical hands on programmes designed to provide you with relevant, practical training, which will enable you to progress within your chosen industry. As an apprentice you will be paid a minimum of 2.73 an hour if you are under 19 or over 19 and still in the first year of your apprenticeship programme. You will be employed between 30 and 40 hours a week. This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors such as retail, financial services, call centres, hospitality, or sport and recreation. As a customer service apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you will be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that is by offering advice, answering questions or handling complaints. Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry, so it is a very good way to move forward, even if you are still undecided about your future career.

Course content

You will be required to complete the NVQ and Technical Certificate in Customer Service as well as completing Employment Rights and Responsibilities and Personal Learning and Thinking Skills. If it is required, you will also need to complete Functional Skills in Mathematics and English. You will be allocated an assessor who will visit you in your work place to provide support with your NVQ and the Technical Certificate.
The advanced apprenticeship relates to a supervisory role of providing a service to customers and providing improvements for the benefit of customers and the organisation. During your advanced apprenticeship you will: Demonstrate an understanding of customer service, Demonstrate understanding of the rules that impact on improvements in customer service, Improve the customer relationship, Monitor and solve customer service problems, Process customer service complaints, Lead a team to improve customer service, Gather, analyse and interpret customer feedback.

Future opportunities

As well as gaining a nationally recognised qualification the course will help develop your skills and abilities within a real working environment under the guidance of your employer. The apprenticeship could be the gateway to your career!


What can I do when I finish?

Continue your career in customer service! You may at this point want to consider a Management / Team Leading qualification.

How to apply

If you want to apply for this course, you will need to contact Bishop Auckland College directly.

Last updated date: 09 February 2016
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