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Customer Service - BTEC Certificate at Plume College

Course description

This is a one year course which is entirely coursework assessed. It is particularly suitable for candidates who:

 Have gained GCSE grades mainly in the range C / D / E

 Perform better on coursework than in examinations and are capable of good personal organisation to meet deadlines

 Wish to improve their overall level of qualifications

The content of this course is geared to the needs of students who might wish to work in a customer service related role. This qualification makes explicit the link between theoretical learning and the world of work by giving learners the opportunity to apply their research, skills and knowledge to work-related contexts and case studies.

The course requires students to complete the following units:

Unit 1: Understanding Good Customer Service

Unit 2: Delivering Effective Customer Service

Unit 3: Planning for Self-development in Customer Service

These units have a strong vocational bias – the subject has been developed to give learners the opportunity to engage in learning that is relevant to them and which will provide opportunities to develop a range of skills and techniques, personal skills and attributes essential for successful performance in working life.

Entry requirements

No specific pre-entry requirements

How to apply

If you want to apply for this course, you will need to contact Plume College directly.

Last updated date: 21 May 2014

Key information

  • Start date: Next September
  • Duration: 2 years

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