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Business Administration NVQ Diploma Level 2 at Citywide Ventures Limited

Course description

The level 2 Certificate is great if you work or looking to work in an office administration setting and would like to carry out your role more professionally and effectively.

Course content

To be awarded the NCFE Level 2 Diploma in Business and Administration learners must achieve a minimum of 45 credits:

  • a total of 21 credits from Group A
  • a minimum of 14 credits from Group B
  • and the remaining credits can come from Groups B,C or D – however a maximum of 10 credits from Group C, and a maximum of 6 credits from Group D can count towards achievement.
  • A minimum of 36 credits must be achieved at level 2 or above.


(There are over 70 units to choose from in the optional unit areas, depending on your role. Please speak to our of course administrator to discuss your requirements)*

Mandatory Group A

  • Unit 01  Communication in a business environment (3 credits)
  • Unit 02  Understand employer organisations (4 credits)
  • Unit 03  Principles of providing administrative services (4 credits)
  • Unit 04  Principles of business document production and information management (3 credits)
  • Unit 05  Manage personal performance and development (4 credits)
  • Unit 06  Develop working relationships with colleagues (3 credits)*


Group B optional units (examples)*

  • Unit 10   Provide reception services (3 credits)
  • Unit 16   Employee rights and responsibilities (2 credits)
  • Unit 27  Health and safety in a business environment (2 credits)
  • Unit 28  Use a telephone and voicemail system (2 credits)
  • Unit 31  Develop a presentation (3 credits)
  • Unit 35  Use and maintain office equipment (2 credits)

Group C optional units (examples)*

  • Unit 36  Using email (3 credits)
  • Unit 45  Processing customers’ financial transactions
  • Unit 48  Develop customer relationships (3 credits)
  • Unit 52  Principles of digital marketing (5 credits)
  • Unit 55  Know how to publish, integrate and share using social media (5 credits)

Future opportunities

NVQ 3 Diploma in Health and Social Care if you are doing a Level 2 Course

NVQ 4 Diploma in Health and Social Care if you are doing a Level 3 Course or a Degree

How to apply

If you want to apply for this course, you will need to contact Citywide Ventures Limited directly.

Last updated date: 22 November 2016

Key information