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Customer Service Intermediate Apprenticeship Level 2 at Gloucestershire College

Course description

If you like working with people, then a customer service apprenticeship may be for you. This apprenticeship will teach you skills to provide excellent customer service skills and is relevant to many businesses operating in different sectors, including government offices, call centres and financial services.

Good customer service is key to the success of any business or organisation and as a customer service apprentice you will usually work at the front end of an employer's business activities and regularly assist customers. The training will involve developing customer relations, resolving problems and promoting products and services.

Course content

Qualifications you will gain:

There are a number of elements to an apprenticeship and this is called the framework.

The apprenticeship framework has three main strands - technical element, competence based element and skills element.

For this apprenticeship the qualifications gained will be:

  • Level 2 Certificate in Customer Service
  • Level 2 NVQ Certificate in Customer Service
  • Functional Skills at Level 1 in English and Mathematics

In addition you will also study Employment Rights and Responsibilities and Personal Learning and Thinking Skills.

Entry requirements

  • GCSEs Grades A - D in English and Mathematics and two other GCSEs Grades A - E in any other subject.
  • All applicants are assessed at interview to ensure correct level of study.
  • Prior qualifications or experience in a relevant job will be taken into consideration.


You will be required to compile an online portfolio of evidence demonstrating your knowledge and competence and all assessments will take place in the workplace. An assessor will guide and support you to achieve this qualification.

Financial information

Apprenticeships are open to all age groups above 16 years of age, whether you are just leaving school, seeking to start a new career or are moving into a new role with your existing employer that requires new skills. As an apprentice you will earn a salary, whilst working alongside experienced colleagues at work and studying for your qualification.

Future opportunities

You will be able to progress onto the Advanced Apprenticeship in Customer Service and in other service related sectors.

How to apply

If you want to apply for this course, you will need to contact Gloucestershire College directly.

Last updated date: 04 April 2016
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    • Our buzzing Gloucester campus is set in a prime location in the heart of the City, beside the historic Gloucester Docks which sees regular food festivals throughout the year and the Tall Ships Festival. 

      Gloucester campus facilities include:

      • Campus shop
      • Construction Street
      • Dance studio
      • Dining room
      • Enterprise lab
      • Health and social care ward
      • Library with online access and resources
      • Nursery
      • Sports hall
      • Starbucks counter
      • Theatre
      • TV and music recording studios