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Customer Service Apprenticeship Level 3 at Malvern Hills College

Course description

Our Customer Service Apprenticeship programme offer you the opportunity to improve your existing skills within your current job role, and gain evidence that you are competent when dealing with both internal and external customers. Whichever path your career takes you down, customer service skills will be essential for your success.

Course content

What’s involved?

Units include Communicate Effectively with Customers, Dealing with Customers in Writing and Electronically and Promote Additional Services or Products to Customers. You will also study Functional Skills in Maths and English.

How will I be studying?

You will be working at your place of employment and you will be required to attend College for day release or for short workshops.

Entry requirements

This Apprenticeship is designed for candidates who will be delivering and managing service. Preferably you need to have four GCSEs at grade C or above, or equivalent, or a Level 2 Customer Service Apprenticeship. You need to be employed in a role which requires you to work without direct supervision. You need to have good communication skills and a wide knowledge of what to do and who to see to get things done for a customer. Entrants at this level are likely to have some prior experience in a customer service role. You may be involved in managing the service sometimes without direct supervision.

Future opportunities

On successful completion of the Apprenticeship you will achieve the OCR Level 3 Diploma in Customer Service and Functional Skills at Level 2 in English and Maths. You could progress on to the Level 4 NVQ or into a more senior job role such as senior customer service supervisor or manager.

How to apply

If you want to apply for this course, you will need to contact Malvern Hills College directly.

Last updated date: 05 August 2016

Key information


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    • The Malvern campus has been a centre of excellence for Art and Crafts for many years. Malvern town centre is nearby with its leisure, theatre and shopping facilities and fabulous backdrop of the Malvern Hills.

      The campus has...

      ·         Professional hair and beauty therapy salons.

      ·         Dedicated hair and beauty teaching facilities.

      ·         Several art and crafts studios.

      ·         Exhibits of the students’ work.

      ·         The Malvern Community Learning Centre.

      ·         Fully equipped IT facilities.

      In addition to the Learning Resources Centre, and the Refectory.