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Customer Service Apprenticeship Level 3 at CEP Associates

Course description

The OCR Level 3 NVQ in Customer Service is aimed at candidates who will be delivering and managing service and will be accountable in the area of practice. Candidates will be working without direct supervision or on their own, such as in a commercial customer service environment.


It is suitable for candidates who:

  • can influence what happens at work
  • use the organisation’s rules and systems flexibly to deliver good service
  • question the way things are
    done and suggest improvements
  • have good communication skills
    and a wide knowledge of what to do, who to see and where to go to get things
    done for the customer
  • are aware of the commercial or
    other pressures facing the organisation/ business

Course content

The objective of these qualifications is to reflect the work of candidates who undertake Customer Service activities at Level 2, 3 or 4.


They provide a statement of competence that testifies to the ability of candidates to work to meet customer objectives.  They cover support systems, processes and services and recognise that employment in Customer Service involves a diverse range of functions, tasks and activities that are constantly developing in the light of changing customer needs.


These NVQs assess a candidate’s competence against the national occupational standards for Customer Service at Levels 2, 3 and 4. Candidates must prove they are competent in a wide range of activities.


Like all NVQs, these qualifications are competence-based. This means that they are linked to a person’s ability to competently perform a range of tasks connected with their work.


To gain these NVQs a candidate must achieve the level of competence described in the NVQ units of competence.

The units of competence contain the national occupational standards for Customer Service NVQs at Level 2, 3 and 4.

How to apply

If you want to apply for this course, you will need to contact CEP Associates directly.

Last updated date: 02 December 2016

Key information