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Travel Services Level 2 Diploma at Middlesbrough College

Course description

This NVQ Course which can be taken as part of an Apprenticeship Framework and is also suitable for those who wish to go into employment in a Travel agency. The qualification will give you the knowledge and understanding of working in a Travel Shop and whilst at College you will be based within the College’s own MC Travel Shop. This will help you gain valuable experience dealing with customer enquiries for both holiday and flight arrangements either face to face and over the telephone.

Course content

You will study seven units focussing on activities relevant to the operation of a Travel Agency including:- • Customer Service • Communications • Choosing and Booking Travel Services • Promoting Travel and Tourism • Processing Travel and Tourism Services Payments

Entry requirements

To gain entry to this course you must possess a Level 1 qualification or four or more GCSEs at Grade D or above to include a minimum of a Grade D in English (or an equivalent qualification) or two GCSEs at Grade C or above or other equivalent qualifications acceptable to the College. You must also undertake successful interview and provide a satisfactory reference. "If you do not have a Grade A to C in English and/or Maths, you will be required to continue studying these subjects as part of your Study Programme."


Internal assessments will be carried out in a variety of ways including assignments, role plays and presentations. The majority of sessions are theory based and focus on developing product knowledge. There are 10 -12 hours a week in practical sessions in the travel shop. This qualification is assessed through observation of practice and gathering evidence to prove competency working as a travel agent in the travel shop.

Future opportunities

Students can seek employment in the travel or aviation industry or progress to NVQ Level 3 Travel Services.

How to apply

If you want to apply for this course, you will need to contact Middlesbrough College directly.

Last updated date: 12 April 2016
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