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Customer Service Advanced Apprenticeship at HIT Training

Course description

This is the hospitality industry’s professional qualification for any member of staff responsible for supervising customer service in their organisation

and contributing to the development and implementation of the customer service policy should achieve. This qualification is suitable for those already in employment as well as those wishing to enter the hospitality, leisure or retail sectors. It is suitable for anyone involved in dealing with customers or clients in any hospitality, catering, residential or leisure outlet who is in a supervisory role or has authority to take decisions relating to customer service.

Course content

The Advanced Apprenticeship will last minimum 12 months and is made up of the following components:

BTEC Level 3 in Customer Service or indvidual units

Customer Service Advanced Technical Certificate

Entry requirements

This is down to the eligibility of the candidate and also an Initial Assessment.

The employer will also need to demonstrate suitability of training programme by completing a skills scan.


Continuous Assessment in the workplace.

Assessment Reviews will take place every 4 - 6 weeks.

Financial information

An employer contribution is applicable and is dependent on the size of the organisation and the volume of participants on the training programme.

Further information

For more information about HIT Training and its Apprenticeships visit


How to apply

If you want to apply for this course, you will need to contact HIT Training directly.

Last updated date: 19 March 2015
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Key information

Contact details

    • Contact name:
    • HIT Training - Information
    • Contact telephone number:
    • 0800 093 5892
    • Email address: