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Retail Intermediate Apprenticeship at Truro and Penwith College

Course description

This will suit those who wish to learn the skills required to enjoy an exciting career opportunity. The qualifications in this Apprenticeship are highly valued by the retail industry.

Course content

  • Giving customers a positive impression of yourself and your organisation
  • Dealing with customer queries and complaints
  • Customer service in the retail sector
  • Sales techniques
  • Display stock to promote sales
  • Visual merchandising
  • Helping customers to choose products
  • Working effectively in a retail team
  • Time management
  • Stock control, security and loss prevention.
  • Point-of-sale procedures for age-restricted products.
  • Retail consumer law
  • Stock control, security and loss prevention.
  • Problem solving, decision making and influencing skills
  • Handling and processing customer payments for purchases
  • Understanding how a retail business maintains health and safety on its premises.
  • Professional telephone skills
  • Customer queries, complaints, dealing with conflict

Learners will develop evidence in the workplace through a portfolio. An assessor will visit the apprentice in the workplace typically every 8 weeks to support the apprentice and maintain an effective relationship between the employer, the apprentice and the College. The Certificate in Retail Knowledge is assessed through multiple-choice tests. Once all elements have been achieved, the Apprenticeship will be awarded.

Entry requirements

Over 16 years old and contracted to work a minimum of 30 hours per week in the retail sector.

Future opportunities

Subject to satisfactory completion of all aspects of the Apprenticeship framework and with the recommendation from the tutor and support from the employer, we would provide a progression route to a Level 3 Advanced Apprenticeship framework.

How to apply

If you want to apply for this course, you will need to contact Truro and Penwith College directly.

Last updated date: 15 June 2016

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