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Intermediate Apprenticeship in Customer Service at Pathway Group

Course description

An Apprenticeship is a job with an accompanying skills development programme designed by employers in the sector. It allows the apprentice to gain technical knowledge and real practical experience, along with functional and personal skills, required for their immediate job and future career. These are acquired through a mix of learning in the workplace, formal off the job training and the opportunity to practice and embed new skills in a real work context. This broader mix differentiates the Apprenticeship experience from training delivered to meet narrowly focused job needs.

Course content

Diploma in Customer Service Level 2

Functional Skills English

Functional Skills Maths


BKSB Initial Assessment

How to apply

If you want to apply for this course, you will need to contact Pathway Group directly.

Last updated date: 21 October 2015
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