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Customer Service Level 2 Apprenticeship at Knowsley Community College

Course description

It is an Apprenticeship in Customer Service. Candidates must achieve 28 credits in a work orientated environment the flexibility of the course allows you to progress at your own pace. You will also complete a qualification in a Technical Certificate and study English and Maths to gain your full framework

Course content

  • Development & Improvement
  • Handling Problems
  • Deliver Reliable Customer Service
  • Communicate Effectively with Customers

Entry requirements

Learners to complete Level 1 diagnostic assessments in English, Maths and IT (in most cases). All applicants will also have to complete a vocational aptitude test.

Financial information

stationery, i.e., pens, paper, lever arch file and plastic pockets

Future opportunities

Achievement of this qualification can help you to succeed in a variety of job roles in this occupational sector. You may also progress to further qualifications and training at Level 3 which will include an NVQ Diploma relevant to your job role.

How to apply

If you want to apply for this course, you will need to contact Knowsley Community College directly.

Last updated date: 25 April 2016

Key information


  • More information
    • Within walking distance of Huyton Village and Roby train station, our Roby Campus is the hub of the College and where the majority of our courses are run.

      Features include:

      • College-based radio station, KCC Live 99.8FM
      • 180 seat theatre
      • Hair and beauty salons
      • State of the art recording studio
      • Fitness gym (free student membership)
      • A la carte restaurant, Bistro 36