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Resourcing and Business Support Apprentice at Buckinghamshire County Council

Course description

An Intermediate apprenticeship providing administration support through varied duties to the resource team in the Contact Centre

Course content

This Intermediate, Level 2, Apprenticeship, will provide administration support within our busy Contact Centre within a small, specialist business support team. The role will involve working closely with the team who provide:

- The daily resourcing of Contact Centre and Service Desks
- The provision of reports and datasets
- The administration of all applications for contact centre and service desks

The role will involve varied duties including:
- updating applications, for example web chat and email templates
- postal deliveries
- administration of data for quality monitoring
- IT equipment checks and keeping accurate logs

Entry requirements

Skills required:
- Excellent written and verbal communication skills
- Good ICT skills (examples may include: Excel, Business Objects, GIS or other systems related to the collation, manipulation, analysis and reporting of data)
- Planning and time management skills
- Numeracy
- Excellent attention to detail

English and Maths GCSE A*-G or equivalent.

How to apply

If you want to apply for this course, you will need to contact Buckinghamshire County Council directly.

Last updated date: 27 August 2015

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