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Operations/Departmental Manager Apprenticeship Level 5 at Red Tape Central

Course description

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.

They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Course content

The Standard is made up of the apprentice being able to demonstate key knowledge, skills and behaviours. Some of these assement areas include:

  • Understand operational management approaches and models and knowledge of management systems, processes and contingency planning.
  • Know how to set up and manage a project using relevant tools and techniques, and understand process management and approaches to risk management.
  • Understand business finance: how to manage budgets, and financial forecasting.
  • Understand different leadership styles, how to lead multiple and remote teams and manage team leaders. Know how to motivate and improve performance, supporting people using coaching and mentoring approaches.
  • Understand organisational cultures and diversity and their impact on leading and managing change. Know how to delegate effectively.
  • Plan, organise and manage resources to deliver required outcomes. Monitor progress, and identify risk and their mitigation. Able to use relevant project management tool.

Entry requirements

Maths and English grade D/5+ or above

It is also expected that candidates will have achieved prior qualifications and have significant experience in a relevant setting.


Block release training at the Construction Design Centre over approximately 30 months. The course culminates in an ‘End Point Assessment’ which takes place when both the tutor and employer feel the learner is capable of passing the independant assesment.
Learning towards the qualification is completed in the workplace and is enhanced by block release training off site at the training centre.

The End Point Assessment will test the entire Standard, and be undertaken as follows:

  • Assessment of knowledge through a test using scenarios, questions and responses
  • Assessment of competency through a structured competency based interview
  • Assessment of portfolio of evidence
  • Presentation on work based project with Question and Answer session
  • Continuing Professional Development Log reviewed and professional discussion 

Future opportunities

On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI. 

Further information

For further information please contact;

Gareth Urwin

Programme Manager

Sheffield City Council

01142 296183

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 16 January 2018
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