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Customer Service - Apprenticeship (Level 3) at Alliance Learning

Course description

Alliance Learning offers Apprenticeships in Customer Service throughout Greater Manchester, if you want a career in a customer facing role, either over the phone, over the internet or face-face, this is the course for you!

Course content

What the course involves:

- Dealing with all aspects of customer service over the phone, in writing and face to face ensuring that everyone experiences high quality customer service

- Resolving customer problems

- General administration duties

- Apprentices must have sound knowledge of their company's key policies and procedures, legislation, regulations and codes of practice relevant to their industry.

- Customer handling skills

Many employers also select this Apprenticehsip to complement an individual's technical skills. For example, Intermediate Apprentices may also be Trainee Hairdressers, Estate Agents, Nursery Nurses or Florists, whilst Advanced Apprentices may be Care Assistants, Dispensing Assistants, Dental Nurses or Cinema Operatives.

Entry requirements

Some employers do require specific GCSE grades

Interested candidates should have the following skills & interests.... • Keyboard and computer skills • Telephone skills • Able to work quickly and accurately • Spoken and written communication skills and the ability to relate to colleagues, other departments, outside companies and members of the public • Able to work without close supervision • An eye for detail • Able to work as part of a team • Problem solving ability • Potential for further development


You will be required to sit an English, Maths and ICT initial assessment beofre starting the Apprenticeship programme to check you are at a suitable level.

Financial information

The National Apprenticeship minimum wage is £3.30 per hour

Future opportunities

Career Opportunities

- Customer Service Assistant

- Representative

- Agent

- Receptionist

- Customer Relationship Manager

- Co-ordinator

- Team Leader

- Sales

Further information

Follow us on social media:

Facebook - Alliance Learning Horwich

Twitter - @alhorwich

Instagram - alliance_learning

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 29 November 2018
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Key information

  • Start date: Throughout the year
  • Duration: 18 months

Contact details