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Customer Service Level 3 Diploma at People And Business Development Ltd

Course description

At Level 3, you are able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation. You may also have significant responsibility for delivering internal and external customer service in your team or organisation.

Course content

You must achieve a minimum of 55 credits overall, of which 31 credits must be from six mandatory units and the balance from a choice of optional units. The mandatory units are:

- Organise and deliver customer service
- Understand the customer service environment
- Understand customers and customer retention
- Principles of business
- Manage personal and professional development
- Resolve customers’ problems

Future opportunities

This qualification can help you get ahead in almost any industry, as good customer service skills are essential for many jobs.

Those looking to start a customer-service focused career may want to take this qualification as part of an Apprenticeship. The Apprenticeship in Customer Service helps you build your skills while you gain valuable work experience.

After completing the Level 3 Diploma, you could go on to do the Level 4 Diploma.

How to apply

If you want to apply for this course, you will need to contact People And Business Development Ltd directly.

Last updated date: 13 August 2015
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