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Customer Service Apprenticeship Level 3 at Team Enterprises Ltd

Course description

What is the main (primary) purpose of this qualification?
It confirms you are occupational competent in a specific job role (such as a Customer Service Supervisor or Senior Customer Service Operative).
Official purpose statement: Confirm occupational competence in a specific role

What is the purpose of this qualification?
- This qualification allows you to gain and then show the skills and knowledge that are needed to work in the Customer Service sector at a high level and / or as a supervisor. - It prepares to enter a specific sector, job role, and/or apprenticeship.

Course content

Mandatory units: You will be assessed on the following areas:
- Organise and deliver customer service
- Understand the customer service environment
- Understand customers and customer retention
- Resolve customers’ problems
- Principles of business

Optional units: In addition, you can choose the additional optional areas you wish to be assessed upon. If you work, or want to work as a Supervisor, you can focus on units covering this area.

How to apply

If you want to apply for this course, you will need to contact Team Enterprises Ltd directly.

Last updated date: 16 September 2015
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Key information

  • Start date: Throughout the year
  • Duration: 1 Year