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Customer Service Level 2 C&G) Apprenticeship at Rochdale Training Association

Course description

This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors; from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation.

Course content

This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors; from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation.

Entry requirements

Maths & English grades A-C or equivalent

Assessment

Assessment methods are selected to suit learner. They are usually determined by the job role, the area being covered and the learners preferred learning style. Some of the most used methods which may be covered throughout the qualification include: Coaching – either one to one or in a group, Observations in the work place, Professional Discussion between the learner and their tutor about a specific event or part of the job, On-line examinations, Assignments and Knowledge questions.
Other assessment methods that may be used include gathering product evidence to support observations and discussions, getting witness statements from colleagues or a personal statement from the learner about a particular event or situation.  Assessment will soon be carried out using One File.
 

Financial information

Under current legislation all people serving an Apprenticeship must be of employed status.

In financial terms it means they should be paid the minimum rate of pay for Apprentices and contractually employed on a full-time basis.

All training within in the Apprenticeship framework is paid for by Rochdale Training using government funding.

Future opportunities

Progression on to Level 3 Apprenticeship

Further information

For further information, please contact 01706 631417

How to apply

If you want to apply for this course, you will need to contact Rochdale Training Association directly.

Last updated date: 16 May 2016
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