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Introduction to Customer Services City and Guilds Level 1 Certificate at Barnet and Southgate College

Course description

This qualification is suitable for those who are: Wanting to gain a good knowledge and understanding for a job that involves customer service. Looking for a career in a customer service role and wishing to elarn essential knowledge, understanding and skills Progressing onto a Level 2 Travel or Business course.

Course content

It allows learners to learn, develop and practice the skills required in employment and you will study the following units: Customer Service experience Create a good impression to customers Apply legislation, regulation and organisational procedures for customer service Deal with queries and requests Effective relationships with customers and colleauges Contribute to effective customer service

Entry requirements

D in English or Functional Skills Level 1

Assessment

Coursework, on line tests and short written exams

Future opportunities

Level 2 Business/Travel or another subject

How to apply

If you want to apply for this course, you will need to contact Barnet and Southgate College directly.

Last updated date: 25 January 2016