Introduction to Customer Services City and Guilds Level 1 Certificate at Barnet and Southgate College
This qualification is suitable for those who are: Wanting to gain a good knowledge and understanding for a job that involves customer service. Looking for a career in a customer service role and wishing to elarn essential knowledge, understanding and skills Progressing onto a Level 2 Travel or Business course.
It allows learners to learn, develop and practice the skills required in employment and you will study the following units: Customer Service experience Create a good impression to customers Apply legislation, regulation and organisational procedures for customer service Deal with queries and requests Effective relationships with customers and colleauges Contribute to effective customer service
D in English or Functional Skills Level 1
Coursework, on line tests and short written exams
Level 2 Business/Travel or another subject
How to apply
If you want to apply for this course, you will need to contact Barnet and Southgate College directly.