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Customer Services Level 2 at Bridge Education and Training Limited

Course description

Level 2 is ideal if you want to gain an understanding of customer service policies and procedures and the communication skills required to effectively deal with different types of customers.

Entry requirements

  • Describe how to deliver good customer service to different types of customers
  • Describe organisational customer service policies and procedures
  • Explain the benefits to an organisation of having a good reputation
  • Describe the qualities and attributes required in the customer service role
  • Explain the importance of responding effectively to customers’ needs, expectations and complaints
  • Explain the importance of different methods of communication used to deal with different types of customers

How to apply

If you want to apply for this course, you will need to contact Bridge Education and Training Limited directly.

Last updated date: 21 November 2016

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