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Customer Service Apprenticeship Level 2 at Academy Training Group

Course description

Our Business Administration Apprenticeships will commence in July 2015 and the duration of the course is 1 year at Level2 and 18 months for Level 3. This apprenticeship is designed for people who want to train on the job and gain a nationally recognized qualification in Business Administration or Customer Service.

Students completing the course will have developed skills and competence in the workplace and receive a Level 2 Diploma in Business Administration or Customer Service which is a nationally recognised qualification valued by employers. An initial assessment will take place to ensure that each candidate is capable of reaching the required standards to complete the course.

Interview for the course will start in June and learners will be given advice and guidance on how to proceed. There is no requirement for any specific prior learning or formal entry qualifications for these courses.

Candidates should however be proficient in the use of English language and have a basic understanding of Maths. As part of the apprenticeship framework learner is required to complete Functional Skills in English, Maths and ICT at Level 1 or 2 unless exemptions are provided.

The qualification is accredited in the QCF for learners aged 16 years and over at the time that the course starts.

Candidates will also need to be employed in an administrative or Customer Service role. For some candidates we may be able to secure placement for them.

Upon successful completion you may wish to progress onto another Level 2 qualification in a complimentary subject such as Sales or IT.

To complete a Level 3 qualification, your role must include additional responsibilities which should involve supervision or training.

Completing both the Level 2 and Level 3 apprenticeships will help you progress in your chosen career in senior administrative and or managerial roles.

There are no apprenticeship course fees charged for anyone between the ages of 16 and 18.

For those aged 19 and over, fees do apply however candidates over the age of 24 may be able to get support with this. (See details on 24+ loans.)

How to apply

If you want to apply for this course, you will need to contact Academy Training Group directly.

Last updated date: 05 August 2015
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