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Advanced Apprenticeship in Customer Service at eTraining

Course description

Our Customer Service courses equip the learner with the skills and knowledge to provide high quality customer care in a range of settings. Typical roles include

Contact centre operator, Customer service assistant/manager, Hotel receptionist, Local government customer services officer, and Medical receptionist.







Learners take mandatory units on communication and the rules of customer service. They will then be able to choose from a range of option units covering different  areas such as promoting products and services, dealing with customer questions or complaints, or working in teams.

Course content

Level 3 NVQ Diploma in Customer Service is part of this course.

How to apply

You can apply for this course through UCAS Progress. Add this course to your favourites so you can start making an application.

Last updated date: 10 July 2015
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Key information

  • Start date: Next September
  • Duration: 1 - 2 Years