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Customer Service - Apprenticeship at Jobwise Training

Course description

This Apprenticeship teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. However, most customer service apprentices work in retail, financial services, call centres, hospitality, or sport and recreation. Good customer service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better. As a customer service apprentice, you’ll probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way – whether that’s by offering advice, answering questions or handling complaints. To properly assist customers, you’ll need clear and up-to-date knowledge of your organisation’s products and services. You’ll also need to be able to communicate with all sorts of people. Completing this Apprenticeship is a way of providing evidence of skills that will serve you well in virtually any industry – so it’s a very good way to move forward, even if you’re still undecided about your future career. NVQ Level 2 in Customer Service NVQ Level 2 in Customer Service is designed for staff who are delivering customer service and who interact directly with the customer, for example sales or retail staff, staff working on service desks, call centre staff. Mandatory Units To attain the full NVQ qualification learners must achieve the following two mandatory units, plus five optional units: * Prepare yourself to give good customer service * Provide customer service within the rules Optional Units Many optional units are available, of which three have to be achieved with the two mandatory units. Please discuss these with us when you start: * Give customers a positive impression of yourself and your organisation * Promote additional services or products to customers * Process customer service information * Live up to the customer service promise * Make customer service personal * Go the extra mile in customer service * Deal with customers in writing or ICT * Deal with customers face to face * Deal with customers by telephone * Deliver reliable customer service * Deliver customer service on your customers premises * Recognising diversity when delivering customer service * Recognise and deal with customer queries, requests and problems * Resolve customer service problems * Develop customer relationships * Support customer service improvements * Develop personal performance through delivering customer service

Entry requirements

Must be employed in a suitable role.

Further information

To find out more about this course, contact us, ask your Connexions Personal Adviser or your school/college careers staff.

How to apply

If you want to apply for this course, you will need to contact Jobwise Training directly.

Last updated date: 20 May 2014
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