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Customer Service Apprenticeship Level 2 at Middlesbrough Council

Course description

Customer Service is what an organisation does to meet customer expectations and produce customer satisfaction.

  • Good customer service is vitally important for all businesses, large or small
  • Good customer service develops bonds with customers who benefit because a service is provided that meets their needs

A Customer Service Apprenticeship provides skills that are transferable across all sectors of industry and can be applied to many job roles.


City & Guilds Level 2 Diploma in Customer Service Functional Skills - maths and English at level 1

Employment Rights and Responsibilities

Personal Learning and Thinking Skills.

How to apply

If you want to apply for this course, you will need to contact Middlesbrough Council directly.

Last updated date: 02 September 2015
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