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Business, Customer and Travel Services BTEC Diploma Level 2 at Colchester Institute

Course description

The Business, Customer and Travel Services programme is designed to meet the needs of employers and to prepare students for the world of business, retail and travel. The programme aims to provide an education and vocational background for young people working to obtain a career in a range of jobs such as office administration, travel & tourism, financial services, customer service, sales and retailing, distribution and manufacturing. Emphasis is placed on key skills in a business context, such as Communication and Numeracy.

This combined business and travel programme provides the next step towards a career in the business, retail or travel sectors. You will learn specific skills to help you succeed in a variety of job roles including the travel and customer services, sales and retail, financial services and administration. This is a work-related qualification, reflecting the knowledge and understanding required by employers, taught via guided assignments, lectures, tutorials and live projects. You will also engage in GEM and GAP activities to develop your English, maths and employability skills.

Course content

Business, Customer and Travel Services units may include:

  • Business Communication
  • Customer Service and Experience
  • Enterprise skills
  • Introduction to the Travel Industry
  • Retailing
  • Finance
  • Marketing Techniques

Entry requirements

Normally 4 GCSEs (grades A*-E), including English and maths, or satisfactory results in a relevant Level 1 qualification, and an interview.

Future opportunities

This course offers access to a wide range of careers in business enabling individuals to progress into junior positions within areas such as finance, retailing, marketing and apprenticeships. Further career opportunities can be achieved by progression onto the higher level courses

Progression to a BTEC Level 3 Subsidiary Diploma, Diploma or Extended Diploma in Business or Travel & Tourism at Colchester Institute or College at Braintree.

How to apply

If you want to apply for this course, you will need to contact Colchester Institute directly.

Last updated date: 01 March 2016

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